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Frequently Asked Questions
Please see below for answers to common questions from customers
Product Quality
What is Gold Filled?
To make gold-fill jewellery, multiple layers of solid gold are pressure-bonded to a core of high-quality jeweller’s brass using extreme heat. The result is a thick layer of real gold and a durable, long-lasting product.
What is the difference between Gold Filled and Gold Plated?
Gold-plated pieces are typically the least expensive option, but offer lower quality- these pieces could easily chip or flake and there are few standards about what base metal can be used.
Gold-filled pieces will not chip or flake, and are much more durable and long-lasting. Also, the standards for 14k gold-filled are strictly regulated, while the standards for gold-plated encompass a broad range of thicknesses, so you can't be sure how much gold is in the plated layer.
What is Sterling Silver?
Sterling silver consists of 92.5% pure silver and is considered a precious metal. The other 7.5% of the alloy is usually copper, which strengthens the silver without compromising its appearance.
Can I shower with my IGGI jewellery?
Yes! Showering is actually great to clean gold-filled jewellery, however, make sure that your shampoos and soaps are gentle as certain chemicals can negatively impact the look of the gold. If you're not sure, take your jewellery off to shower.
Although we do recommend taking your Freshwater Pearl jewellery off to bathe/swim/shower, it is still completely fine to get them wet - we simply recommend giving the pearls a little clean every few months using a soft toothbrush, to ensure no dust builds up around the edges, which will keep them looking brand new and shiny.
Please note some natural gemstones are not able to come into contact with water as it can damage the stone - Please check the product description or with our team beforehand.
Shipping
How much is shipping?
We offer free standard shipping on all Australian orders over $99 AUD
- Standard shipping Australia - $9.30
- Express shipping Australia - $14.95
International shipping
- USA: $20 AUD. Free Shipping over $250 AUD.
- Asia + Middle East: $45 AUD
- Rest of the world: $30 AUD
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You'll also need the receipt or proof of purchase. To start a return, you can contact us at info@iggijewellery.com
For hygiene reasons, we cannot accept the exchange or return of earrings.
Where can I see my order status?
Easily track your order after purchase regardless of the shipping location. Download the Shop app to track all of your orders placed through Shopify.
Payment & Orders
Do you offer refunds?
You can request a refund within 30 days of delivery. Contact our support team to begin the process.
Do you offer gift wrapping?
Yes! Let us know through the Order Notes in the Cart if you have any special requests like gift wrapping.
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
Contact us
Still have questions?
We're happy to help! Please contact us through the form below and we will get back to you within 24 hours.